Terms & Conditions

Last Updated: January 14, 2026

Welcome to migrateVerse. By accessing or using our website, services, or engaging with our consultancy, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. About Us

migrateVerse is a registered migration and education consultancy providing professional guidance related to Australian visas, skilled migration, student pathways, and settlement services. Our role is to offer expert advice, comprehensive documentation support, and application assistance based on information provided by clients and in accordance with prevailing Australian immigration laws and regulations.

2. Acceptance of Terms

By accessing this website or using any of our services, you confirm that you:

  • Have read and understood these Terms & Conditions in their entirety
  • Agree to comply with all provisions outlined herein
  • Are at least 18 years of age or have parental/guardian consent
  • Are legally capable of entering into a binding agreement
  • Acknowledge that these terms constitute a legally binding contract

If you do not agree with any part of these terms, you must immediately discontinue use of our website and services.

3. Scope of Services

migrateVerse provides:

  • Comprehensive migration and visa consultancy services
  • Education pathway planning and university application assistance
  • Skills assessment guidance and occupation list advice
  • Document preparation, verification, and submission support
  • English language test preparation guidance
  • Post-arrival settlement advice and orientation services
  • Guidance based on current Australian immigration laws, policies, and procedures

Important Notice: We do not guarantee visa approval, educational institution acceptance, or any specific outcomes, as final decisions rest solely with the Australian Department of Home Affairs, educational institutions, assessing authorities, and other relevant government bodies.

4. Client Responsibilities

You agree to:

  • Provide accurate, complete, truthful, and up-to-date information at all times
  • Disclose all relevant personal, financial, medical, criminal, and immigration history
  • Inform us immediately of any changes to your circumstances that may affect your application
  • Review all documents, forms, and applications carefully before signing or submission
  • Respond promptly to requests for additional information or documentation
  • Meet all deadlines and payment obligations as agreed
  • Comply with all Australian immigration laws and regulations
  • Attend all required appointments, interviews, or medical examinations

Client Liability: migrateVerse is not responsible for delays, refusals, cancellations, or adverse consequences arising from:

  • Incorrect, incomplete, false, or misleading information provided by the client
  • Failure to disclose relevant information
  • Missed deadlines due to client delays
  • Non-compliance with immigration requirements

5. No Guarantee of Outcome

While we strive to provide accurate advice and professional assistance of the highest standard:

  • Visa grants, refusals, processing times, and conditions are entirely beyond our control
  • No assurances, warranties, or guarantees are provided regarding approval, timelines, success rates, or specific results
  • Immigration laws and policies may change without notice, potentially affecting applications in progress
  • Any estimates, timeframes, or success indicators provided are indicative only and based on current information
  • Each case is assessed on its individual merits by relevant authorities

6. Fees and Payments

Service Fees:

  • All professional service fees must be paid as agreed prior to commencement of work
  • Fee structures will be clearly outlined in your service agreement
  • Fees are non-refundable once services have commenced, except as expressly stated in writing
  • Payment plans may be available subject to prior arrangement and approval

Additional Costs:

  • Government application fees, visa charges, and processing fees are separate and payable directly by the client to relevant authorities
  • Third-party charges including skills assessments, police checks, medical examinations, translations, certifications, and courier services are the client’s responsibility
  • Educational institution application fees are separate and non-refundable

Payment Terms:

  • Accepted payment methods include bank transfer, credit card, and other approved methods
  • Late payments may incur additional charges and may result in suspension or termination of services
  • Outstanding fees may be referred to debt collection agencies

7. Intellectual Property & Website Use

All content on this website, including but not limited to text, graphics, logos, images, videos, software, and materials, is the intellectual property of migrateVerse and protected by Australian and international copyright laws.

You may not:

  • Copy, reproduce, modify, or distribute website content without prior written permission
  • Use content for commercial purposes without express authorization
  • Remove or alter copyright notices or proprietary markings
  • Engage in web scraping, data mining, or automated data collection
  • Use our branding, logos, or trademarks without permission

8. Limitation of Liability

To the maximum extent permitted by law:

  • migrateVerse shall not be liable for any indirect, incidental, consequential, special, or punitive damages
  • We are not responsible for decisions made by immigration authorities, educational institutions, skills assessing bodies, or any third parties
  • We are not liable for losses arising from government policy changes, processing delays, or system failures
  • Our total liability, if any, is limited to the professional service fees paid for the specific service in question
  • We do not accept liability for technical issues, website downtime, or data transmission errors

Exclusions: Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded under Australian law.

9. Confidentiality & Privacy

We are committed to protecting your privacy and handling personal information responsibly:

  • All information shared with us will be used solely for providing services and complying with legal obligations
  • Personal data is handled in accordance with our Privacy Policy and the Australian Privacy Act 1988
  • We may be required to disclose information to government authorities, regulatory bodies, or as required by law
  • Your information will not be shared with third parties for marketing purposes without your consent

For full details, please refer to our Privacy Policy.

10. Professional Conduct & Ethics

migrateVerse operates in accordance with:

  • The Migration Agents Registration Authority (MARA) Code of Conduct
  • Australian Consumer Law
  • Professional ethical standards and industry best practices

We reserve the right to refuse or discontinue services that may involve:

  • Illegal activities or fraudulent conduct
  • Misrepresentation or providing false information
  • Conduct that may bring our profession into disrepute

11. Termination of Services

By migrateVerse: We reserve the right to refuse or terminate services immediately if:

  • False, misleading, or fraudulent information is provided
  • These Terms & Conditions are breached
  • Professional, ethical, or legal obligations require discontinuation
  • Payment obligations are not met
  • Client conduct is abusive, threatening, or inappropriate

By Client: You may terminate services by providing written notice. Termination does not entitle you to a refund of fees already paid unless otherwise agreed in writing.

Effect of Termination:

  • All outstanding fees become immediately payable
  • We will provide copies of documents prepared up to the date of termination
  • We are not responsible for consequences arising from incomplete applications

12. Complaints & Dispute Resolution

If you have concerns about our services:

  1. Contact us directly to discuss the issue
  2. We will investigate and respond within 10 business days
  3. If unresolved, you may lodge a complaint with MARA (for registered migration agents) or pursue alternative dispute resolution
  4. Legal action should be a last resort

13. External Links & Third-Party Services

Our website may contain links to third-party websites, tools, or resources for informational purposes only. We:

  • Do not endorse or guarantee the accuracy of external content
  • Are not responsible for the practices, policies, or content of third-party websites
  • Are not liable for any loss or damage arising from use of external links

14. Changes to Terms

migrateVerse reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the revised terms.

Recommendation: Please review these terms periodically to stay informed of any updates.

15. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

16. Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and migrateVerse regarding the use of our services and supersede all prior agreements or understandings.

18. Contact Information

For any questions, concerns, or clarifications regarding these Terms & Conditions, please contact:

migrateVerse
📍 Level 49, 8 Parramatta Square, 10 Darcy Street, Parramatta, NSW 2150, Australia
📞 +61 484 527 043
📧 rahul@migrateverse.com
🌐 www.migrateverse.com