Privacy Policy – MigrateVerse

Effective Date: November 2025

MigrateVerse is committed to protecting your privacy and handling your personal information with the highest standards of confidentiality and transparency. This Privacy Policy explains how we collect, use, process, store, and safeguard your information when you interact with our website, services, consultations, online forms, and communication channels. By accessing or using www.migrateverse.com, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide accurate migration advice, deliver services, improve user experience, comply with legal requirements, and enhance overall service quality.

a) Personal Information

We may collect the following personal data when you enquire, submit forms, book consultations, or interact with our services:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Country of residence and nationality
  • Visa history, immigration background, and education details
  • Documents you voluntarily upload (passports, CVs, statement of purpose, etc.)
  • Any other details required for assessment or processing

b) Sensitive Information

Some visa categories may require sensitive data such as health details, financial background, or family information. This information is collected only when necessary and used solely for migration-related purposes.

c) Third-Party Information

If you provide details of family members or dependents (e.g., spouse, children), we use this information strictly to process the migration service you requested.

d) Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent
  • Referring URLs
  • Date and time of visit

This data helps us improve performance, security, and user experience.

2. How We Use Your Information

Your information is used for the following legitimate purposes:

  • To provide migration and education consultancy services
  • To assess your eligibility for visas or programs
  • To respond to enquiries, feedback, and service requests
  • To prepare migration documents, submissions, and applications
  • To contact you for important updates or required information
  • To improve website performance and customer experience
  • To comply with regulatory, auditing, and legal obligations

3. Cookies & Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Maintain login sessions
  • Understand browsing behaviour
  • Improve website functionality

You may disable cookies in your browser settings, but some features may not function properly.

4. How We Store and Protect Your Information

We implement strict security measures to safeguard your information, including:

  • Secure servers within Australia or trusted cloud providers
  • Encryption of sensitive files and documents
  • Restricted access to staff and authorised personnel only
  • Regular security audits and system monitoring

Although we take extensive precautions, no online system can guarantee 100% security. However, we ensure that the risk is minimised through best industry practices.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

a) Service Providers

We may share data with trusted partners who assist in:

  • Visa application preparation
  • Education admissions
  • Document handling
  • Payment processing
  • Data storage
  • Analytics and website operations

b) Legal Requirements

We may disclose your information if required to:

  • Comply with Australian law
  • Respond to government or immigration authority requests
  • Prevent fraud or illegal activity

c) Business Transfer

If MigrateVerse undergoes a merger or restructuring, we will notify you before your data is transferred.

6. Your Rights

You may request to:

  • Access the personal information we hold
  • Correct inaccurate information
  • Request deletion of certain data
  • Withdraw consent for marketing communication

Requests can be made by emailing info@migrateverse.com.

7. Data Retention

We retain your information only as long as necessary to fulfil the purpose it was collected for, including:

  • Migration case preparation
  • Education application processing
  • Compliance with legal obligations
  • Maintaining records for auditing

8. External Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or policies. We encourage you to review their privacy statements before providing any personal information.

9. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. You are encouraged to review this page regularly to stay informed about how your data is protected.

10. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: info@migrateverse.com